Skip to main content
Support

Support &
Contact

Help with connecting your social media accounts, scheduled posts, billing and privacy. Most tasks can be done instantly from your dashboard, and our team answers every email.

Manage Your Account

Log in to your account dashboard to handle these directly:

Subscription & Billing

  • View plan and billing history
  • Upgrade or downgrade
  • Update payment methods
  • Cancel subscription

Login & Security

  • Connect login methods (Google, Apple, Facebook, LinkedIn, X, Phone)
  • Change password
  • View active sessions

Data & Privacy

  • Connect and disconnect social media accounts
  • Download your data
  • Delete your account
  • Manage communication preferences

Common Questions

Billing & Subscription

How do I cancel?

Log in → Account Settings → Billing → Cancel Subscription. Your access continues until the end of your current billing period. No refunds are provided for the remaining time.

When will I be charged?

Subscriptions renew automatically on your billing date. You can view your next billing date in Account Settings → Billing.

Can I get a refund?

All subscription fees are non-refundable. We do not offer refunds for any reason, including unused time, dissatisfaction, accidental renewals, or cancellations. Please cancel before your renewal date to avoid future charges. See our Terms of Service for complete details.

How do I update my payment method?

Log in → Account Settings → Billing → Update Payment Method.

What happens if my payment fails?

We'll retry the charge and notify you by email. Your access may be suspended until payment is successful. Please ensure your payment information is current.

I was charged after I thought I cancelled.

If you didn't receive a cancellation confirmation email, your cancellation may not have been processed. Contact us with any documentation, and we'll investigate.

Connected Accounts & Scheduling

Which platforms can I connect?

Facebook, Instagram, Threads, LinkedIn, X (Twitter), TikTok, YouTube, Google Business Profile, Pinterest, Bluesky, Mastodon.

How do I connect an account?

Log in → Channels → choose the platform. You sign in on the platform's own page and approve the permissions Social9 needs to publish for you. We never see your social media password.

A scheduled post didn't publish.

Open the post in your calendar to see the error the platform returned. The most common causes are an expired connection (reconnect the account), media the platform does not accept, or a platform posting limit. If the cause isn't clear, email us the post's date, time and channel.

How do I disconnect an account?

Log in → Channels → select the account → Disconnect. Its scheduled posts are cancelled and its tokens and data are deleted. See our Data Deletion Instructions for removing Social9 from each platform directly.

Login & Authentication

How do I add or remove a login method?

Log in → Account Settings → Login Methods. You can connect Google, Apple, Facebook, LinkedIn, X, or Phone/WhatsApp. You must keep at least one active login method.

I can't log in with Google/Apple/Facebook/etc.

First, verify the issue isn't with the provider — try logging into their own service, check for outages, and ensure you're using the same account you originally connected. If the provider is working but you still can't access Social9, contact us.

I lost access to my login method.

If you have another login method connected, use that to access your account and update your settings. If you're locked out entirely, contact us with your account email and we'll help verify your identity.

How do I disconnect a social login?

Log in → Account Settings → Login Methods → Disconnect. Note: You must have at least one active login method.

Account & Data

How do I delete my account?

Log in → Account Settings → Delete Account. This will cancel any active subscription and schedule your data for deletion per our Privacy Policy.

How do I download my data?

Log in → Account Settings → Privacy → Download My Data. We'll prepare your data and email you when it's ready.

How do I exercise my privacy rights (GDPR, CCPA)?

You can manage most privacy settings directly in your account. For specific requests (access, deletion, correction), email support@social9.com with "Privacy Request" in the subject line.

Service & Features

The service isn't working / I'm getting errors.

Try refreshing the page, clearing your browser cache, or using a different browser. If using a social login, verify the provider isn't experiencing issues. If problems persist, contact us with details about the error.

Are there usage limits?

Yes, each plan has specific usage limits. View your current usage in Account Settings. If you need more, consider upgrading your plan.

Still Need Help?

If you couldn't resolve your issue through your account dashboard or the FAQ above, email us:

support@social9.com

Please note:

  • Email support only — no phone or live chat
  • Response time: 2-5 business days
  • Include your account email and issue details
  • For privacy and data deletion requests: support@social9.com

Social9, Inc., 201 Spear St, San Francisco, CA 94105, United States

For complete details on our policies, review our Terms of Service, Privacy Policy and Data Deletion Instructions.